FAQ's
How can I contact Project Jewellery?
You can email us at info@silentindustries.com.au which is our parent company where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
How do I return an item?
Please contact us at info@silentindustries.com.au
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Project Jewellery is a visionary brand driven by a passion for creativity, innovation, and the desire to bring new and exciting products to our esteemed customers. We firmly believe that jewellery is not just an accessory but a form of self-expression, a means to reflect one's personality, and a way to enhance and elevate any ensemble. That's why we are dedicated to pushing the boundaries of traditional jewellery design and introducing fresh, captivating pieces to the world.
We believe that jewellery should be an experience, an emotional journey that allows individuals to connect with their own sense of style and individuality. By introducing new and exciting products, we aim to ignite that spark of curiosity and wonder within our customers, encouraging them to explore different aesthetics, embrace daring designs, and ultimately discover their own personal narratives.
At Project Jewellery, we pride ourselves on our commitment to quality craftsmanship. Each piece is meticulously crafted with attention to detail, ensuring that it not only looks exquisite but also stands the test of time. We are dedicated to providing our customers with products that are not only visually stunning but also durable and reliable, allowing them to be cherished for generations.
Furthermore, our mission extends beyond simply delivering exceptional jewellery. We strive to foster a community of like-minded individuals who appreciate the beauty of self-expression through jewellery. Through our online platforms, we aim to engage with our customers, sharing stories, style tips, and the inspiration behind our designs. We want to create a space where our customers can connect with us, each other, and the artistry of jewellery.
In a world where conformity often dominates, Project Jewellery dares to be different. We want to inspire our customers to embrace their individuality, take risks, and embark on a journey of self-discovery through our captivating and imaginative pieces. Our aim is to offer a diverse range of products that cater to various tastes, preferences, and occasions, ensuring that there is always something special for everyone.
So, join us on this exciting adventure as we continue to push boundaries, redefine the art of jewellery design, and bring new and thrilling products to your doorstep. Let Project Jewellery be your trusted companion in your pursuit of self-expression, beauty, and extraordinary style.